{"id":5825,"date":"2019-11-26T14:19:52","date_gmt":"2019-11-26T13:19:52","guid":{"rendered":"https:\/\/preprod.castel.fr\/services\/les-contrats-de-service\/"},"modified":"2023-10-24T10:46:21","modified_gmt":"2023-10-24T08:46:21","slug":"castel-services-contracts","status":"publish","type":"page","link":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/","title":{"rendered":"Castel services contracts"},"content":{"rendered":"\n

CASTEL SERVICES CONTRACTS<\/h2>\n\n\n\n
\n
\n

Peace of mind for you and your customers<\/strong><\/p>\n\n\n\n

Nowadays, guaranteeing the service life of increasingly complex systems has become a major challenge.<\/mark><\/p>\n\n\n\n

A fault on one of the devices can be critical for access security. Guaranteeing this long service life requires a high service level.<\/mark><\/p>\n\n\n\n

That is why CASTEL has developed two new service level agreements for its installers and end customers to keep the sites fully operational and cover their upgrades.<\/mark><\/p>\n\n\n\n

CASTEL values its customers and wants to maintain their systems over time, thus these agreements are offered for new systems as well as for operational systems.<\/mark><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

INSTALLER BENEFITS<\/strong><\/p>\n\n\n\n

You have real support from CASTEL technicians to interact with your teams, act and address your \u2018Customer\u2019 specific issues.<\/mark><\/p>\n\n\n\n

Priority will be given to your requests for product replacement, assistance and interventions.<\/mark><\/p>\n\n\n\n

You have an asset to value your own maintenance contract with your clients by fully meeting your performance requirements.<\/mark><\/p>\n\n\n\n

You benefit from our manufacturer status (quality and efficiency, qualified personnel, guaranteed in-stock equipment, etc.).<\/mark><\/p>\n\n\n\n

You provide your customers a high added value service\u2026<\/mark><\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n

END CUSTOMER BENEFITS<\/strong><\/p>\n\n\n\n

They have a solution to protect investments by increasing the life of equipment.<\/mark><\/p>\n\n\n\n

They can control their operating budget by ensuring a fixed annual maintenance cost.<\/mark><\/p>\n\n\n\n

They preserve the safety of their site by ensuring business continuity and operation of their installation.<\/mark><\/p>\n\n\n\n

ACCORDING TO THE SELECTED LEVEL, PRIVILEGE AND COMFORT CONTRACTS COVER THE FOLLOWING SERVICES:<\/mark><\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n
<\/div>\n\n\n\n

DEDICATED TECHNICAL ASSISTANCE<\/strong><\/p>\n\n\n\n

CASTEL technicians provide you with problem-solving solutions, assist you in operating your systems, either by telephone or by remote maintenance.<\/mark><\/p>\n\n\n\n

EARLY REPLACEMENT<\/strong><\/p>\n\n\n\n

Maintenance by early replacement allows the delivery of a replacement product within very short time frames.<\/mark><\/p>\n\n\n\n

SOFTWARE ASSISTANCE<\/strong><\/p>\n\n\n\n

Priority assistance to solve identified software issues, thanks to an in-depth analysis via our development department and the supply of a patch.<\/mark><\/p>\n\n\n\n

PREVENTIVE AUDIT<\/strong><\/p>\n\n\n\n

An annual audit to establish a complete analysis of the system to prevent any problems with the hardware and software environment.<\/mark><\/p>\n\n\n\n

ON-SITE INTERVENTION<\/strong><\/p>\n\n\n\n

Special discounts for on-site interventions to perform remedial maintenance operations within optimized time frames. Subscribing to a CASTEL Service Level Agreement means having the guarantee of a sustainable system over time.<\/mark><\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"\"<\/figure><\/div>","protected":false},"excerpt":{"rendered":"

CASTEL SERVICES CONTRACTS Peace of mind for you and your customers Nowadays, guaranteeing the service life of increasingly complex systems has become a major challenge. A fault on one of the devices can be critical for access security. Guaranteeing this long service life requires a high service level. That is why CASTEL has developed two […]<\/p>\n","protected":false},"author":1,"featured_media":7219,"parent":960,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"services.php","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-5825","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCastel services contracts - Castel, communication & security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Castel services contracts - Castel, communication & security\" \/>\n<meta property=\"og:description\" content=\"CASTEL SERVICES CONTRACTS Peace of mind for you and your customers Nowadays, guaranteeing the service life of increasingly complex systems has become a major challenge. A fault on one of the devices can be critical for access security. Guaranteeing this long service life requires a high service level. That is why CASTEL has developed two […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/\" \/>\n<meta property=\"og:site_name\" content=\"Castel, communication & security\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-24T08:46:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/\",\"url\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/\",\"name\":\"Castel services contracts - Castel, communication & security\",\"isPartOf\":{\"@id\":\"https:\/\/preprod.castel.fr\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg\",\"datePublished\":\"2019-11-26T13:19:52+00:00\",\"dateModified\":\"2023-10-24T08:46:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage\",\"url\":\"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg\",\"contentUrl\":\"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg\",\"width\":1920,\"height\":350},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/preprod.castel.fr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\/\/preprod.castel.fr\/en\/services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Castel services contracts\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/preprod.castel.fr\/en\/#website\",\"url\":\"https:\/\/preprod.castel.fr\/en\/\",\"name\":\"Castel, communication & security\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/preprod.castel.fr\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Castel services contracts - Castel, communication & security","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/","og_locale":"en_US","og_type":"article","og_title":"Castel services contracts - Castel, communication & security","og_description":"CASTEL SERVICES CONTRACTS Peace of mind for you and your customers Nowadays, guaranteeing the service life of increasingly complex systems has become a major challenge. A fault on one of the devices can be critical for access security. Guaranteeing this long service life requires a high service level. That is why CASTEL has developed two […]","og_url":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/","og_site_name":"Castel, communication & security","article_modified_time":"2023-10-24T08:46:21+00:00","og_image":[{"width":1920,"height":350,"url":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/","url":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/","name":"Castel services contracts - Castel, communication & security","isPartOf":{"@id":"https:\/\/preprod.castel.fr\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage"},"image":{"@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage"},"thumbnailUrl":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","datePublished":"2019-11-26T13:19:52+00:00","dateModified":"2023-10-24T08:46:21+00:00","breadcrumb":{"@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#primaryimage","url":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","contentUrl":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","width":1920,"height":350},{"@type":"BreadcrumbList","@id":"https:\/\/preprod.castel.fr\/en\/services\/castel-services-contracts\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/preprod.castel.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/preprod.castel.fr\/en\/services\/"},{"@type":"ListItem","position":3,"name":"Castel services contracts"}]},{"@type":"WebSite","@id":"https:\/\/preprod.castel.fr\/en\/#website","url":"https:\/\/preprod.castel.fr\/en\/","name":"Castel, communication & security","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/preprod.castel.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"featured_image_src":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","featured_image_src_square":"https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg","uagb_featured_image_src":{"full":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",1920,350,false],"thumbnail":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-150x150.jpg",150,150,true],"medium":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-300x55.jpg",300,55,true],"medium_large":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-768x140.jpg",768,140,true],"large":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-1024x187.jpg",1024,187,true],"1536x1536":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-1536x280.jpg",1536,280,true],"2048x2048":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",1920,350,false],"home-news":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-320x185.jpg",320,185,true],"secteur":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service-320x285.jpg",320,285,true],"entete":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",1920,350,false],"diaporama":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",1920,350,false],"ab-block-post-grid-landscape":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",600,109,false],"ab-block-post-grid-square":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",600,109,false],"wpcf7-post-image":["https:\/\/preprod.castel.fr\/wp-fi\/wp-content\/uploads\/2020\/04\/contrat-de-service.jpg",80,15,false]},"uagb_author_info":{"display_name":"admin_fi","author_link":"https:\/\/preprod.castel.fr\/en\/author\/admin_fi\/"},"uagb_comment_info":0,"uagb_excerpt":"CASTEL SERVICES CONTRACTS Peace of mind for you and your customers Nowadays, guaranteeing the service life of increasingly complex systems has become a major challenge. A fault on one of the devices can be critical for access security. Guaranteeing this long service life requires a high service level. That is why CASTEL has developed two…","publishpress_future_action":{"enabled":false,"date":"2026-04-16 17:20:59","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/pages\/5825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/comments?post=5825"}],"version-history":[{"count":16,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/pages\/5825\/revisions"}],"predecessor-version":[{"id":91611,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/pages\/5825\/revisions\/91611"}],"up":[{"embeddable":true,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/pages\/960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/media\/7219"}],"wp:attachment":[{"href":"https:\/\/preprod.castel.fr\/en\/wp-json\/wp\/v2\/media?parent=5825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}